We want you to be satisfied and richly rewarded with every investment you make with us.
The audios, videos and books we offer are absolutely guaranteed. Conditions apply, please check with our team.
Helpful Advice To Ensure Your Complete Satisfaction
We suggest you have a good understanding of what you’re purchasing since some programs are advanced. If you have questions, please contact us at the addresses and phone numbers below.
Guaranteed Free of Defects
All books, audios and videos purchased from us are guaranteed to be free of material defects. You may return any item for a free replacement if it does not arrive in satisfactory condition. Defective audio cassettes/CD’s will be replaced for you as long as we continue to stock that title. Foreign orders, please include return postage. Some exceptions apply.
Returns and Exchanges
Call us for a return authorization number. Include the return authorization number when returning the item so we may credit your account. Do not return products to US or Australia. When you call, we will provide you with the proper address to return your item. Please help us by being prepared to explain the problem with your order. Please note, there are no refunds for changing your mind or any other reason, except defects.
Note Data CD’s/DVD’s
A CD or DVD is defined as a removable media that contains Data as well as music or Video, such as all our video, audio products or the Trainers’ Support disks that contains manuals, slides, etc. As we live in an era of easy duplication and copying, we follow the guidelines for replacement as they are enforced by the music and software industry (to protect our copyright). That is, once the media was in your possession, the only replacement will be if the product is faulty or defective. Replacement will be made with the same product.
|US Office: +1-888-440-4823||Australia toll free: 1800-133-433|
|From outside the US: +1-702 440-4823||Australia Office: +61 2 9221 9221|
|Email: mailboxUSA@nlpcoaching.com||Email: firstname.lastname@example.org|
Australia / International
Toll free: 1800–133–433
Office: +61 2 9221 9221